Courtyard by Marriott Tampa Westshore/Airport

I stayed at this hotel over the weekend. The rooms are nice but the bathroom wasn’t clean properly. My boyfriend went to use the bathroom and when he lifted up the toilet seat the were poop stains on the toilet and in the toilet bowl and there was coffee stains in the sink. I went downstairs to let them know about the issues in the room. They offered to give another room but giving someone a different room is not going to solve the issues so I said no. I cleaned the poop off the toilet but I had no toilet brush to clean the toilet bowl. Front desk guy said he would call his manager to let her know but he never did. The next morning I called down front desk and was transferred to the manager who stated no one told her anything about the complaint. She said she would have someone come up to clean the bathroom but when I got back that night to the hotel there was still poop stains in the toilet bowl. When I come to a hotel all I want to have a clean toilet and nice bed I shouldn’t have to clean the things that should have been cleaned before I arrived.

For the amount I paid for this room, I was put off that the bed linens were pretty bad. The pillows were lumpy and really smelled like a nursing home. And then, the air conditioner was a box type. You know the type, the type that makes noise all night long. I thought hotels at this price had nice fresh smelling linens and central air. The hotel has had a renovation which was nice (see photos), but then I dreaded smelling those pillows again upon returning to my room. They were nice enough to send me some additional ones, but they still had a strange ordor of old sweat.